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Refund/Return Policy: At Innovel, we guarantee a high quality training experience and take our roles in your Scrum development seriously. We rarely (never) are asked for refunds, but should you ever feel your experience is less than expected, we are always happy to hear feedback. This is important to us. Should we not resolve your concerns, we will offer a discount on a future experience. Should you require a change to your course location, we are happy to transfer your registration or provide a credit for a future class. We will only offer a full refund should we cancel a course for any reason. Refunds are not provided otherwise. We encourage you to contact us with any questions or concerns, or if your situation doesn’t align with these policies, at firstname.lastname@example.org.